Shipping and returns content
We only sell and ship to the contiguous United States.
Pure Scenic offers free shipping on all orders in the contiguous United States.
Tracking details will be emailed to you once your order has shipped.
We cannot guarantee delivery dates and accept no responsibility, apart from advising you of any known delay, for products that are delivered after the estimated delivery date. Although most orders are usually shipped and received within 5-8 business days, it is only an average estimation, and some delivery can take longer, or alternatively be delivered much faster.
Before ordering from us, it is your responsibility to check and determine full ability to receive the products. Correct delivery address and postal code/zip code, up-to-date telephone number, and email address are absolutely necessary to ensure successful delivery of products.
All information asked on the checkout page must be filled in precisely and accurately.
Pure Scenic will not be responsible for missed delivery because of a wrong delivery address or an inappropriate phone number. Should you like to ask for a change in the delivery address, phone number, or any other special requirements, please contact Pure Scenic immediately.
Cancellation or order changes
Once you have placed your order, it is not possible for you to edit or cancel it. If you want to change some parameters, delivery addresses, etc., please contact us at firstname.lastname@example.org soon as you discover the error. We are not bound to make such modifications in your order, but we will do our best on a case-by-case basis.
It is your responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the product was delivered. In such case Pure Scenic will not make any refunds and will not resend the product.
Returns & Refunds
Pure Scenic will review replacement/return requests only if (a) there is a missing or broken product, or a print error if Pure Scenic is at fault and (b) Pure Scenic receives a complaint within 20 days from the day the product was delivered or within 20 days after the estimated delivery date, if the product is missing.
If you or your customers notice an issue on the products or anything else on the order, please contact email@example.com with photos of the item AND photos of the box it arrived in.
Replacement of products and refunds for products claimed as damaged or not received are subject to Pure Scenic’s investigation and discretion.
Claims deemed an error on our part are covered at our expense.
Help to self-help
Sometimes, shipping can cause minor imperfections such as looseness, indentations, and creases to your wall art. We can guide you to solve these issues with small remedies, so your wall art can be restored, and you don’t have to go through the hassle of an exchange.
Please seek our advice at firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item.
Returns must be returned shipped in its original packaging.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
As we use a fulfilment partner all returns must be sent to our warehouse facility and not our company address.
Ship returns to:
P. Fulfilment Center
Att: Pure Scenic
11025 Westlake Drive
Charlotte, North Carolina 28273
Returns shipped to any other address will be refused.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Reasons for Returns
– If you provide an address that is considered insufficient by the courier, the shipment will be returned to our fulfilment partners warehouse facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Lost in transit
– If it is confirmed that the address on the shipment is correct, but the package still does not arrive you must make a claim no later than 20 days after the estimated delivery date. Then we will reprint and ship your order.
Pure Scenic will cover a variety of courier errors such as lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause.
Keep in mind that if tracking information states an order was delivered, we won’t take responsibility for reshipping the order. Then you will have to contact the carrier.
(This only applies if the tracking details state that a delivery was made to the recipient’s address.)
In most instances, it is found that the delivery was made, but the package was left in an unexpected location at the recipient’s address. Recipients should reach out to the courier and inquire if any additional details were left by the delivery person – e.g. “left under table on back porch.”
Please check around your property, if the package was left in a shed, a garage, or even at a neighbour’s house.
It would also be good to double check with your local post office to try locating the lost order.
If you are unable to locate the package, you will need to place a new order to have it reshipped.
We’re not yet able to assist with filing claims with shipping carriers but hope to do so in the future!
– Shipments that go unclaimed are returned to our fulfilment partners warehouse facility and you will be liable for the cost of a reshipment to yourself or your end customer.
– We do not refund orders for buyer’s remorse. As we do not keep a stock of all products shown on the page, products are custom made and printed on demand to your liking. We might not be able to resell the product and we do not have facilities to restock returned products. Therefore, we reserve the rights to refuse returns at our sole discretion.
If you do have buyer’s remorse though, please contact us and tell us why you regret your purchase, to see if there is anything, we can do to make you happy.
Be aware that Pure Scenic may require a photo to be submitted with your problem report to begin a reshipment. It is always best to include photos with your initial problem report to avoid delays.
For all enquieries regarding shipping, returns or other customer support quieries contact email@example.com
We will do our best to respond quickly, within 1 – 3 business days.